Frequently Asked Questions

  • Imagine walking into a place where your child is greeted with smiles, excitement, and people who genuinely know and care about them.

    Instead of sitting at a table completing drills for hours, your child is learning through play, meaningful interactions, and everyday experiences that are motivating and fun.

    Your child's therapists follow their interests, celebrate their strengths, and teach skills that make a real difference at home, in school, and in the community; from communicating wants and needs to building friendships, increasing independence, and navigating daily routines.

    You're an active part of the journey. You receive regular updates, practical strategies you can use at home, and support from a team that values your insight, because no one knows your child better than you do.

    Week by week, the changes begin to add up. More confidence. More communication. More joyful moments. More independence. Not because your child is being asked to become someone they're not, but because they're gaining the skills to participate more fully in the world around them.

    At The Behavior Place, ABA isn't about changing who your child is. It's about helping them learn new skills, while honoring their unique personality, interests, and individuality.

  • Yes. MOST MAJOR INSURANCE COMPANIES ACCEPTED

    Each plan is different, and autism-related services may not be covered by your specific plan. Please contact your insurance carrier to confirm benefits and eligibility for ABA treatment for autism.

    All copays, deductibles, and coinsurance are due at time of service. Please be aware of your patient responsibility as outlined in your contract with your insurance carrier.

    Contact our office for more information regarding single-case agreements and private pay options.

    • 1199SEIU

    • Aetna

    • Blue Cross/Blue Shield

    • Carelon

    • CDPHP

    • Emblem Health

    • MVP Healthcare

    • NYS Medicaid

    • UnitedHealthcare

    If your insurance company is not listed here, contact them and ask for a single-case agreement, and tell them to add The Behavior Place to their network! We've tried to join, but they might be more open to listening to their members!

  • Copays are due at time of service.

  • We do our best to ensure that we have coverage for children when their 1:1 provider is out; however, things happen and sometimes it is not possible.

    If your child’s assigned technician is absent, and no other technician is available to cover their session, your child’s session will be canceled*. Your child MAY NOT attend the center without a 1:1 behavior technician. This means that you may need to drop your child off at the center later, or pick them up earlier in the day.

    *If you pay privately for a spot in the Galaxy Kids ABA Preschool Classroom, and your child is safely able to attend without a 1:1, then your child may be able to attend without their technician. This will be determined on a case by case basis to ensure the safety and security of your child and others in the program.

  • Maybe. Children receiving 1:1 ABA therapy from The Behavior Place for the duration of the school day have their tuition requirements waived (assuming insurance authorizes services). Parents may enter into a separate agreement with the Play Now Early Childhood Center for Before & After Care services for child care, or full tuition for secure reliable child care (for qualifying children). Please be aware that your agreement with Play Now is completely separate from The Behavior Place.

    Whether or not you pay copays or coinsurance is dependent upon your health plan with your insurer. 

    See private pay rates for the preschool program (does not include 1:1 support or parent coaching).

  • Maybe. Parents may enter into a separate agreement with the Play Now Early Childhood Center for Before & After Care services for child care before and after session times (for qualifying children). Related service providers may provide services at The Behavior Place during these times.

  • No. If you have entered into a child care center agreement with the Play Now Early Childhood Center, this agreement is based strictly on enrollment. No credit will be given or substitution of days allowed for absences, for the scheduled closure of the Center (including holidays), emergency closures, delayed openings, cancelled sessions due to absence of 1:1 ABA technicians, pandemics, natural disasters, acts of God, and/or quarantine.

  • No. Parents assume full responsibility for their child en-route to and from the Center as well as when the child is in their care during drop off and pick up (this includes but is not limited to the parking lot, play area, and/or classroom, etc.).

    Medicaid clients may utilize Medicaid Transportation services to and from our facility.

  • Late Payment Fee & Suspension/Termination of Services Due to Nonpayment

    There will be a $35 late payment fee for any invoice past due and services will be suspended immediately. Your child’s spot will be saved for 3 days. After 3 days, services will be terminated, and your child’s spot will be made available to another child on our waiting list.

     

    Late Arrival Fee

    There will be a $75 late arrival fee for any patients who arrive more than 15 minutes late to their scheduled session. Fees will be applied to each late arrival.

     

    Cancellation Fee

    If 24 hour prior notification is not given, you will be charged $75 for each missed appointment. This will not be covered by your insurance company. 

     

    Non-adherence with Parent Training Requirements Fee

    A minimum of 2 hours of parent training must be completed per month. A non-adherence fee of $260 will be charged for each month that 2 hours of parent training are not completed. Attendance during group parent training sessions counts toward this minimum monthly hour requirement.

     

    Late Pick Up Fee

    $15 will be charged to your account for 1-15 minutes late, $30 for 16-30 minutes late, etc.

  • Let’s press fast forward, shall we…

    Imagine a few months from now...

    The fear and uncertainty that followed your child's autism diagnosis have begun to fade. Instead of feeling overwhelmed by conflicting advice and frightening stories online, you feel informed, confident, and empowered to make decisions that are right for your child.

    Your child looks forward to seeing the people who support them each day. They feel safe, understood, and encouraged to learn in ways that honor who they are.

    Rather than wondering if you're making the "right" choice, you begin to notice the little moments that matter most. More communication, greater confidence, new skills, and joyful connections that make everyday life a little easier.

    You no longer feel like you're navigating this journey alone. You have a team that listens to your concerns, partners with your family, and celebrates every step of your child's progress alongside you.

    Your child's journey toward a more confident and joyful beginning starts here.